About Us

American College of Healthcare Sciences (ACHS) is a Certified B Corporation® committed to sustainability, integrity, and student success. Our on-campus facility supports the fulfillment of student lab kits, apothecary materials, and retail products that enhance hands-on learning for our students. Much of our work involves handling high-quality natural products, including certified organic essential oil and dried herbs, used in academic programs and the Apothecary Shoppe.

We’re seeking a detail-oriented, organized, and proactive Facility and Production Manager to lead our production and fulfillment operations. This role is ideal for someone who thrives in a dynamic production environment, values teamwork, and takes pride in maintaining operational excellence from order to delivery.

Position Overview

The Facility and Production Manager oversees daily facility, production, and fulfillment operations, ensuring all student and retail orders are processed accurately and on schedule. This role is ideal for someone who enjoys diverse responsibilities, keeps work moving, and brings strong initiative to a production environment. You'll guide a small, dedicated team, coordinate across both on-site and remote teams, and ensure that our student lab kits, retail orders, and on-site needs are handled smoothly and on time. The work in this role blends hands-on production, problem-solving, and cross-department communication. Success in this role comes from staying organized, anticipating what's needed next, and maintaining operations with accuracy, energy, and a strong sense of ownership.

The position reports directly to the Chief Operating Officer (COO) and works closely with the Procurement & Inventory Director and GMP and Quality Assurance Coordinator to maintain efficiency, consistency, and quality standards across the facility.

Operations & Daily Production Workflows

• Ensure daily fulfillment of student lab kits, retail orders, and outgoing shipments, including kits and products containing essential oils, dried herbs, and other natural materials.
• Support hands-on production work such as:
• Measuring, bottling, and labeling essential oils.
• Weighing, packaging, and labeling dried herbs.
• Preparing blends, components, and materials for student kits.
• Verify materials, supplies, and natural product inventory are prepped and ready for production in partnership with the Procurement & Inventory Director.
• Process student and retail orders quickly and accurately.
• Respond to production and fulfillment requests and customer emails with timely solutions or updates.
• Serve as the primary on-site contact for facility vendors (maintenance, recycling, supplies, service providers).
• Manage incoming facility mail and route it efficiently.

Team Leadership & Performance

• Supervise and coach the production team to ensure accuracy, speed, and quality are maintained.
• Set clear expectations, support training needs, and help the team stay focused and on schedule.
• Identify and implement improvements and innovations to reduce waste and promote sustainability, strengthen production and fulfillment, and support overall workflow efficiency.

Inventory, Quality & Compliance

• Monitor inventory levels, coordinate restocking, and address shortages proactively with Procurement & Inventory Director.
• Partner with the GMP and Quality Assurance Coordinator to uphold quality standards, labeling accuracy, and compliance requirements across production workflows.
• Participate in physical inventory counts and assist in reconciling discrepancies.
• Maintain a clean, organized, and safe facility that supports efficient work.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• 3+ years of experience in production, fulfillment, or operations management.
• Proven experience managing a team and overseeing daily order fulfillment workflows.
• Experience handling natural products, essential oils, or dried herbs is a strong plus.
• Strong organizational and communication skills, with an ability to balance multiple priorities.
• Experience with inventory management or production tracking systems preferred.
• Working knowledge of Good Manufacturing Practices (GMP) or quality assurance processes is ideal.
• Ability to lift up to 40 lbs and be on your feet for extended periods.
• High attention to detail and commitment to delivering high-quality, on-time results.

Benefits and Perks 

• Health Coverage: Medical (90% covered), Dental and Vision (100% covered). STD, LTD, Life Insurance, accident plans, and pet insurance available. 
• Paid Time Off: Vacation, Sick Leave, Holidays, Wellness Days, Volunteer Day
• Work-Life Support: Paid Parental Leave, Education Benefit Program
• Retirement Plan: 401(k) with employer match after eligibility requirements met 
• Wellness Focus: Product discounts, access to natural product education

Non-Discrimination

ACHS is committed to equal opportunity and equal treatment for all qualified individuals. ACHS does not discriminate nor will it tolerate discrimination against any person because of age, gender, gender identity, color, race, national origin, religion, sex, sexual orientation, marital status, disability, veteran status, or any other class protected by law. 

ACHS complies with Title IX of the Education Amendments of 1972,  a federal law that prohibits sex discrimination in education, including but not limited to all forms of sexual harassment and sexual violence. Any person who files a complaint or participates in an investigation is protected from retaliation to the full extent of the law. Questions regarding Title IX may be referred to ACHS’s Title IX Coordinator and/or to the U.S. Department of Education’s Office for Civil Rights. ACHS Title IX Coordinator: Prisca Bermudez, Director of Academic Services, 5005 S. Macadam Avenue, Portland, Oregon 97239. 503-244-0726, TitleIX@achs.edu